How It Works
Patient Journey Steps
Referral
Your GP, specialist, physiotherapist, occupational therapist, or allied health clinician refers you to Stridewell Orthotics. No need to find us yourself — your healthcare team does that for you.
We Call You
Once we receive your referral, we contact you directly to introduce ourselves and arrange a convenient appointment at your home, rest home, or clinic.
Assessment
We visit you at your location and carry out a full clinical assessment of your condition, mobility needs, and lifestyle goals.
Prescription
Based on your assessment, we prescribe the most appropriate orthotic solution for your body and explain clearlywhat we are recommending and why.
Measure and Order
We take all necessary measurements and manage the entire ordering process. Nothing for you to follow up on.
Fitting
We return to your location to fit your device, ensuring it feels right, functions correctly, and that you and your caregivers understand how to use it properly.
Adjustments
If anything needs changing, we take care of it until everything feels exactly as it should.
Follow-Up
We check in regularly to monitor your progress and make any further adjustments as your condition or needs change over time.
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How Our Consulting Works
A simple, supportive process — from your first enquiry to your final follow-up, we handle everything so you can focus on your patients.
Initial Enquiry
Contact us by phone or email to discuss your organisation's needs. We will arrange a time to speak in more detail.
Needs Assessment
We assess your facility or organisation's orthotic and footwear requirements and identify the best approach for your patient or resident population.
Tailored Recommendation
We provide a clear, practical recommendation covering services, product selection, staff education, or clinical input based on your specific needs.
Delivery
We deliver the agreed consulting service — whether that is an on-site staff education session, clinical assessment day, product guidance, or ongoing advisory support.
Review and Follow-Up
We follow up to ensure the recommendations are working in practice and remain available for ongoing support and questions.
Referring a Patient Is Simple
We make the referral process as straightforward as possible for GPs, physiotherapists, occupational therapists, surgeons, and allied health professionals.
How to refer
- Complete the referral form on our Contact page
- Email us directly at info@stridewellorthotics.co.nz
- Call us on 027 493 351
- We respond to all referrals within one business day